Refund and Returns Policy

Thank you for shopping at Kalom.store, operated by Kalom LLC.
We want you to be fully satisfied with every purchase. If you are not happy with your order, please review our refund and return policies below.

For any assistance, contact us at info@kalom.store or 831-776-0065.

1. Returns Eligibility

We accept returns on most unused and unopened Kitchen Essentials products within:

➡️ 30 days from the date of delivery

To be eligible for a return:

The item must be unused, in original condition, and in its original packaging
Proof of purchase (order number or receipt) is required
Items damaged due to misuse, accidents, or improper handling are not eligible

2. Non-Returnable Items

The following items cannot be returned:

Used or opened kitchen tools
Items marked as “Final Sale”
Perishable products (if applicable)
Customized or personalized items
Gift cards

3. Damaged, Defective, or Incorrect Items

If your item arrives:

Damaged
Defective
Incorrect

Please contact us within 48 hours of delivery with:

Order number
Photos or videos of the issue

We will provide a replacement or full refund at no additional cost.

4. Refund Process

Once your return is received and inspected:

We will notify you by email regarding approval or rejection
If approved, your refund will be processed to your original payment method

Refund processing time:
➡️ 3–7 business days (depending on your bank or payment provider)

5. Return Shipping Costs

If the return is due to our mistake (wrong item, damaged item), we cover the shipping cost
If the return is due to a customer preference (changed mind, ordered wrong product), the customer pays return shipping

6. Order Cancellations

Orders can be canceled within 12 hours of purchase if not yet shipped.

If the order has already shipped, a return must be requested once the item is received.

7. Exchanges

We allow exchanges only for defective or damaged items.

If you want a different item, you must return the original product (if eligible) and place a new order.

8. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account
Contact your credit card company
Contact your bank
If still missing, email us at info@kalom.store

9. Contact Information

For returns, refunds, or any questions:

Kalom LLC
📍 725 E. Romie Lane, Salinas, CA 93901
📞 831-776-0065
✉️ info@kalom.store
🌐 https://kalom.store